Frequently Asked Questions

• Q) How your service charges?
  A) We charges 10% of total items amount. Please copy + paste taobao items' URL to the Shopping Cart it will tell you total item value and our handling fee.
  
  
• Q) Can you tell me the finnal total amount I should pay you plus the international shipping?
  A) Shipping cannot be quoted without knowing the weight, but you can estimate it yourself by using Final total calcuator
  
  
• Q) Which payments you accept?
  A) We choose PayPal as our only online payment method, accept Visa, Master Card and American Express. Offline payment method you can use Western Union.
  
  
• Q) If I were to transfer you money, what currency is that?
  A) EnglishTaoBao.com accept any currency that supported by PayPal, and the default currency is US Dollar.
  
  
• Q) Where you can delivery?
  A) To 182 countries, almost world wide.
  
  
• Q) Which shipping you use?
  A) We choose DHL Express as the preferred shipping method, you can also choose Express Shipping to let us decide a good shipping method.
  
  
• Q) How long can I received package?
  A) It depends on which courty you are and what shipping method you use. In short, you can receive the item in 5 - 8 days after place order.
  
  
• Q) Does the size of a shipment impact the shipping cost?
  A) Yes, per industry standards EnglishTaoBao.com charges either the actual weight of a shipment or the dimensional weight, whichever is greater. Dimensional weights, also referred to as DIM weight, is calculated by the following formula:
  
  * Measurements in inches and weight in pounds.
  
  
• Q) Is EnglishTaoBao.com's price all inclusive? Does it include duties and taxes?
  A) EnglishTaoBao.com's international shipping price includes a full door-to-door transportation cost, however, there may be additional duties and taxes charged by customs in the destination country.
  In most cases, you won't be asked to pay the taxes or duties unless your package was considered to be used for the commercial.
  
  
• Q) Can you take pictures of my items so that I know what it looks like before having the package shipped to me?
  A) Yes. We will take digital pictures of any items you would like prior to shipping. There is an additional cost of $0.50 per image for this service.
  
  
• Q) Is there any insurance for my package?
  A) Parcel loss rate is very low (about 0.3%). but in order to protect the safety of your shopping, we offer a free of charge up to $ 100 of insurance, if the parcel is lost in the way to you we will assume responsibility. Please note, the free insurance is only used in the use of DHL and Express Mail. The use of regular mail, we do NOT provide any free insurance.
  
  
• Q) I bought multi-items from same seller, could China inland shipping fee combined?
  A) Yes. In most case the domestic shipping fee could combined. In few cases you need pay a littel more shipping fee for many items, if so we will notify you before we buy.
  
  
• Q) Is there any minimum orders I must get?
  A) There is no minimum orders you must get.
  
  
• Q) What's about package broken during shipping?
  A) If you find a package broken, check every thing in it before you sign. If you find some lose or damaged please not sign and contract with us ASAP.
  
  
• Q) Which site you can purchase?
  A) EnglishTaoBao.com can purchase from taobao.com and also support other famous B2C online store in China.
  
  
• Q) Does any product you can help to buy?
  A) EnglishTaoBao.com can help you buy almost all kind of product from taobao.com and from other China online store. However, we keep the right to decide which product not to buy for risk factors.